Why We Don't Record Meetings

Our Relationships are built on Trust and Genuine Connection 

At Becca Jules & Co, our relationships are built on trust and genuine connection, and that naturally shapes how we communicate. One of the ways this shows up is simple, we don’t record our conversations with clients. It just doesn’t align with how we work or how we want people to feel when they meet with us. When a meeting starts with a recording button, it brings an undertone of distrust that doesn’t match the environment we aim to create. To be honest, we simply don’t find it necessary, and here’s why. 

Back in the day, I worked for an agency that made it mandatory to record every client call. Sure, it’s helpful for legal protection if that’s what you need to feel safe working with people, but here’s what actually happened: it completely damaged the culture. The client account managers felt uncomfortable — understandably — and the clients didn’t enjoy it either. It sent this huge message of “we don’t trust anyone,” and it created an environment where people felt discouraged and unmotivated.

What made it even worse was the announcement that leadership would be watching the recordings. If you can’t trust your team to have a healthy, professional relationship with a client, then something bigger is going on. Either the leadership, the team member, or the client isn’t aligned. Micromanaging a relationship is not the same thing as managing it well, and it’s definitely not how trust is built.

We Believe in Showing Up Fully

We do our best work when we’re genuinely present in the conversation. That means listening well, asking thoughtful questions, and taking proper notes in the moment. To me, when someone asks to record a meeting, it often signals distrust or even incompetence — as if they need to rewatch the entire call because they couldn't take notes or stay engaged the first time. Being able to participate actively and capture what matters is part of the job.

We trust ourselves and our clients to absorb information, ask for clarification when needed, and keep communication flowing naturally. Presence always creates better work and better relationships. 

Back in the Good Old Days, This Wasn’t Normal

Before remote work, meetings happened in person. We sat in boardrooms, grabbed coffee, walked into offices, and talked things through face to face. And no one — absolutely no one — pulled out a tape recorder. It would have been uncomfortable, confusing, and honestly a little bizarre. We trusted each other to listen, take notes, and communicate like professionals.

Just because meetings moved online doesn’t mean we need to operate any differently. The fundamentals of good communication haven’t changed.

Do what you said you would 

If you feel the need to record every conversation in order to trust someone, that’s a sign the relationship itself isn’t where it should be. Business works best when it’s built on honesty, clarity, and a shared sense of responsibility. If trust isn’t present, it’s worth reconsidering whether that relationship is the right fit in the first place.

As the Bible says, “Let your ‘Yes’ be ‘Yes,’ and your ‘No,’ ‘No’” (Matthew 5:37). That principle guides how we choose to work. Straightforward, honest and reliable.

Closing

Meetings should always be followed up with a simple email outlining the key points, deliverables, or important dates. And that’s it — you’ve done your job. You showed up, had a meaningful conversation, captured what matters, and followed through in a way that’s organized, helpful, and reflects that you were truly listening. That’s the kind of communication we value and the kind that keeps relationships strong.